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Adventure holidays in Indonesia
Term Of Condition
RESERVATIONS DEPOSIT & PAYMENT TERMS A
50% deposit is required for booking confirmation and the balance must
be paid one (01) month prior to tour commencement. In case of a
short-term reservation made within one (01) month prior to tour
commencement, the reservation is deemed to be a late booking and 100%
full payment is required for immediate confirmation of the booking and
admission to the tour. Should the payment not be received by the due
date, we reserve the right to cancel all reservations without prior
notice. All bookings are subject to availability at the time of booking.
FULL PAYMENT IS REQUIRED FOR PURCHASE OF AIRFARES.
RESERVATIONS DEPOSIT & PAYMENT TERMS The
reservation for Moun package can only be held for 2-3 days (unless
otherwise stated) from the date of issue of client invoice. A 50%
deposit is required to secure climb slots and the balance must be paid
one (01) month prior to departure. For short term reservation made
within one (01) month prior to departure 100% full payment is required
to secure climb slots and admission to the tour. Failure to comply with
this may result in an automatic cancellation of your reservation and the
release of your climb slots to others in the queue system without prior
notice. All bookings are subject to availability at the time of
booking.
AMENDMENT Amendment
to bookings after payment is made will be charged at a minimum of IDR
2.5.000.000 per service amendment in addition to any charges as levied
by the boat, hotels, operators or service providers concerned. A
transfer to another package less than 30 days prior to departure does
not constitute an amendment but entails the cancellation of the original
booking and is subject to the appropriate cancellation fees stated in
the clause of "Cancellation Policy".
CANCELLATION POLICY In
the event of cancellation of booking by Client, a written notice must
be provided. The following cancellation charges must be borne by the
Client and the travelling companions as follows:
Number of days between tour commencement and receipt of cancellation notice:
30 days or more (50% of tour cost)
15 to 29 days (75% of tour cost)
08 to 14 days (85% of tour cost)
04 to 07 days (95% of tour cost)
Less than 04 days or No Show (100% of tour cost)
For
tour products or individual components supplied by 3rd parties, e.g.
Air Tickets, Hotel/Lodge Bookings, etc, cancellation fees under the
terms and conditions of the respective 3rd parties shall apply plus a
minimum handling charge of IDR50 per service per person.
REFUNDS There
would be no refunds for cancellation after the tour has commenced or
for any unused tour services including but not limited to transfer,
meals & accommodation, sightseeing or any other services not
utilized.
SPECIAL REQUESTS Krakatau Wild Tour will endeavor to meet your special requests on meals,
dietary requirements, private, heated or adjoining rooms, coach seating
arrangements and so on, please inform the reservations department during
booking. However, such requests are strictly subject to confirmation
and availability.
RISK MANAGEMENT On
our adventure tours locatd at Krakatau Wild, the location is in areas
where it is less accessible and the events that may occur in such places
are less predictable. There will be elements of uncertainty as we are
visiting places where the political, cultural and geographical
attributes present certain risks, dangers and physical challenges
greater than those present in our daily lives. Krakatau Wild put every
effort to ensure comfortable travelling of the Client, but the Company
seeks mutual understanding that certain parts of the destinations will
not have the same facilities, emergency, healthcare and safety services
of the same quality level as what the Client may be accustomed to in
their own country. Road travel may be uncomfortable or even unreliable
at times. Client may possibly encounter power failure, insufficient
water and limited food selection in remote areas. It is a fundamental
condition that the Client acknowledges that all adventure tours require
some flexibility and the most meticulously planned arrangement can go
wrong. The day to day itinerary is an indication of what the group
should accomplish, but not a contractual obligation. It is understood
that the route, schedules, itineraries, amenities and mode of transport
may be subject to alteration without prior notice due to local
circumstances or events, which may include sickness or mechanical
breakdown, flight or rail cancellations, strikes, events emanating from
political disputes, entry or border difficulties, climate and other
unpredictable or unforeseeable circumstances. Therefore, the Company
will make the necessary changes in view of the safety and best interest
of the Client. These amendments may be made with or without the
consultation of the Client. Nonetheless, the Company will do everything
within our control to minimize the effects of the enforced changes. The
Company, however, cannot be held responsible for the results of these
changes, regardless of how they were caused.
LAND PRICE EXCLUDES Items
not included in the price are generally described in the itinerary and
include without limitation: airfares and airport taxes of any nature,
both domestic and international; excess baggage charges as imposed by
airlines; forwarding of baggage and purchases; passport and visa cost;
camera charges; emergency evacuation charges, medical charges for
inoculations; room service; all items of personal nature such as
medicine, laundry, postage, beverages, photography charges and other
personal effects and belongings like clothing, camera; meals not
included in itinerary; alcoholic drinks; and
telephone/cable/fax/internet charges; baggage, trip cancellation and
personal insurance; souvenirs and gratuities to or tips for tour guides,
tour leaders, drivers, hotel porters, etc.
TRANSFERS For
airport transfer, please provide the arrival/departure flight details
at the time of reservation. Transfer arrangements will not be provided
for bookings with missing or inaccurate arrival/departure information
and there will be no refund for unused services. Our driver or
representative will greet and meet you at the Airport arrival hall
(unless otherwise advised) with a placard bearing your good name. Should
you be unable to locate our representative or the appointed meeting
place, please call the relevant telephone number stated on the voucher
before making alternative arrangement. For all land transfers, the
ground operator will make the arrangement in advance. Should you need to
change the pickup time, please ensure the ground operator is informed
at least 24 hours prior to your departure. The change request is subject
to seat availability.
SIGHTSEEING TOURS Unless
otherwise specified, tours are conducted in English and provided in
air-conditioned tourist coach, minibus or van depending on group size.
Language speaking guides are available on request. Krakatau Wild shall
not be responsible or liable for articles left behind or lost in the
vehicles. Pickup times from hotels are approximate and may be subject to
traffic conditions. Should the transport be delayed, please call the
relevant telephone number as stated on the voucher before making
alternative arrangements. Krakatau Wild reserves the right to alter
routes, timetables, itineraries and accommodation reserved at short or
no notice should conditions beyond our control render it necessary.
Should the customers decide not to accept the alternatives, full refund
of the amount paid by the customer will be made without further
obligation or liability.
TRAVEL DOCUMENTS & VISA All
passports and visas must be valid for at least six (3) months from the
date of entry into the country destination. It is Client’s sole
responsibility to ensure their proper travel documents. Krakatau
Wild will not be liable for any expenses, reimbursements or refund of
any tour fare in the event that the Client is refused entry by
immigration authorities into the country of destination for any reason
whatsoever.
INSURANCE & HEALTH All
tour package offered by Krakatau Wild are excluded of Personal Accident
insurance. However, Client is still strongly recommended to purchase a
comprehensive personal travel insurance policy for the duration of the
trip; to cover against Personal Accident, Loss of baggage, Delays,
Unexpected alterations to travel arrangements, Cancellation, Act of God,
Emergency Medical Evacuation, Infectious diseases, Epidemics, Terrorism
etc. Clients must generally be in good health in order to enjoy the
tour. It is recommended that all climbers should have themselves
medically checked before attempting any mountain climb. It is vital that
climbers with pre-existing medical problems or conditions make these
known to Krakatau Wild. It is also important that climbers consult their
doctors for vaccination and other medical requirements before the trip.
LIMITATION OF LIABILITY Krakatau
Wild shall be exempted from liability for loss, injury or damage to
property or personal accidents, delays irregularities or the occurrence
beyond our control. Every person participating in any tour organized by
Krakatau Wild shall be regarded as carrying his own risk with respect to
loss or injury to person or property.
FORCE MAJEURE Krakatau Wild
shall not be liable where the contract is affected by 'force majeure'.
In the context of these terms and conditions, 'force majeure' is any
event that is beyond the reasonable control of the Company or which are
unavoidable by the exercise of due diligence on the Company’s part
including but not limited to war, threat of war, riot, civil commotion
or strife, hostilities, industrial dispute, natural disaster, fire, acts
of God, terrorist activity, nuclear disaster, adverse weather,
government action or technical problems with transportation.
POSSIBLE CHANGES It
is possible that due to inclement weather or any other unforeseen
circumstances that itinerary or routings could be changed. Arrangements
of the similar standard will be substituted, should it occur. However no
refunds will be available. Krakatau Wild reserves the right to make
changes to travel arrangements at any time without compensation. All
prices quoted in the website are correct at the time of publication and
are subject to change without notice in the event of unforeseen
circumstances such as currency fluctuations, increase in transport
costs, hotel rates, government tax etc
CONFIDENTIALITY Krakatau
Wild will safeguard, according to strict standards of security and
confidentiality, any information on the Client. The company will limit
collection and use of the client’s personal particulars/information to
the minimum and for the sole purpose of completing the transaction as
well as facilitating the smooth delivery of services. Every effort shall
be made to ensure the integrity of the client’s personal particulars
and confidential information entrusted to the Company are not
compromised. Krakatau Wild also undertakes not to divulge the client’s
personal information to any unauthorized third party without prior
written consent.
CLIENT COMMENTS Any
comments regarding complaint/claims should be lodged in writing with
supporting documentation to the Company within 7 days from date of
return.